Author and product leader Buster Benson joins Intercom’s Director of Product Management to discuss his recent book “Why Are We Yelling: The Art of Productive Disagreement”. He shares his insights for teams looking to practically apply this in the workplace.
Engineering 27 min watch
The success and growth of companies can be deeply intertwined with the technology they use in their stack. We reveal how our use of Ember has evolved to fuel Intercom’s rapid growth.
Marketing 6 min read
How often do you get an email from some company you once used with the immortal words “We Miss You”? But that message feels insincere, because it paints a commercial relationship as a personal one. Here are 3 better approaches to user retention.
Sales 6 min read
For rapidly scaling teams, the value of knowledge sharing can’t be understated. The challenge is doing it in a meaningful way while still leaving time for people’s day-to-day work. Here’s how we built a lightweight tool for our Customer Success team.
Product & Design 28 min listen
Des Traynor and Paul Adams discuss the importance of efficiency to good product principles and why it’s important to build a team who are willing make every day count
Growth 32 min listen
In our final episode of this season of Scale, we hear what automation means for the future of work and in particular for the marketing world. We discuss why it’s the key to allowing your team focus on strategy, creativity, and execution.
Support 7 min read
As your company grows, losing touch with your customers isn’t inevitable. Customer support sessions help us build and nurture a customer-centric strategy, product roadmap, and culture – even as we scale.
Engineering 6 min read
Accurate, robust, usable search is what makes all your customer data an asset rather than a hindrance – here’s how we have improved search in our brand new API v2.0
Marketing 36 min listen
Yvonne Chen, VP of Marketing at Udemy for Business, tells Intercom’s Brian Kotlyar how they built a thriving B2B SaaS business on top of an already successful consumer marketplace.
Engineering 4 min read
When you encounter a problem, you have two choices – figure it out for yourself, or ask for help. Both have benefits, and drawbacks. Follow the 15-Minute Rule to strike a balance between the two.