The world’s first customer messaging platform for business growth
Intercom builds a suite of messaging-first products for businesses to accelerate growth across the customer lifecycle.
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Eoghan McCabe, CEO & Co-founderEoghan runs Intercom. Previously, he founded Contrast, a software design consultancy, and Exceptional, a developer toolkit acquired by Rackspace in 2011.
Des Traynor, Chief Strategy & Co-founderDes leads product strategy, marketing, customer support and customer education. Previously, he co-founded Exceptional, and was a UX designer for web apps.
Ciaran Lee, CTO & Co-founderCiaran runs Intercom’s engineering infrastructure, and keeps Intercom available, secure, and performant. Previously, he was CTO of Exceptional.
Karen Peacock, Chief Operating OfficerAt Intercom, Karen focuses on growth and delivering an outstanding customer experience at scale. She was previously Intuit’s SVP of Small Business.
Shane Murphy-Reuter, SVP of MarketingShane leads Intercom’s marketing team. In his career he’s worked across a variety of industries, including telecom, gaming and marketing.
LB Harvey, SVP of Sales & SupportLB leads Intercom’s customer-facing teams, including sales and support. She previously led LinkedIn’s North American New Customer Acquisition Business.
Paul Adams, SVP of ProductPaul oversees Intercom’s product, design and research teams. Previously, he worked in brand, product and UX design at Facebook, Google, YouTube and Dyson.
Darragh Curran, VP of EngineeringDarragh leads Intercom’s engineering team. Previously, he worked at Amazon and software design consultancy Contrast.
Matt Hodges, VP of Commercial Product StrategyMatt focuses on bridging Intercom’s commercial and product strategy. He was Intercom’s first marketer and helped grow the team from the ground up.
Chris Tobin, VP of PeopleChris leads Intercom’s operations, recruiting and workplace experience teams. Previously, he held HR leadership roles at Affirm, and Sun Microsystems.
Bobby Pinero, Sr. Dir. of Finance & AnalyticsBobby leads Intercom’s finance and analytics teams. Previously, he oversaw financial reporting for Inflection, and led forecasting for IBM’s services business.